The original bed that Leah ordered online from Dunelm Mill for her new bedroom was faulty when it arrived and an identical replacement wasn’t available.
Dunelm Customer Services handled the situation really well when I explained our circumstances – through floods of tears – and why everything had to be just right for my daughter coming out of hospital.
They arranged for us to get another cheaper bed as a temporary measure, which would then be replaced by the very pretty bed that Leah had chosen when it came back into stock.
They were in touch with us periodically after this to apologise for the fact that the chosen bed still wasn’t available.
This morning I got a call on my mobile from an unfamiliar number and the voice when I answered it said “This is G…. from Dunelm Mill, sorry for the delay, your daughter’s bed is now ready, do you still want it?”
I had to explain as kindly as I could that we didn’t – the girl was very embarrassed.
I had known that sooner or later this phone call would happen and that it was going to be so hard…….
I like this quote by Nancy Guthrie who buried two of her children –
“Our faith keeps us from being swallowed by despair.
But I don’t think it makes our loss hurt any less.”